top of page
FAQ
-
How do I place my first order?First, sign up with our secure New Member sign up page. Enter your email address on the Email line. Next enter a password you can remember. This will be your member login and password. Then hit Sign Up. You will then be sent a six digit confirmation code on your email to enter on the line asking for the code. Hit the Confirm & Sign Up button. You will now be able to order on the Palm’s Custom Cards website as a new member. Enjoy!
-
Is there a minimum order quantity?No minimum orders, even on your first order.
-
Can I change or cancel my order once it has been placed?Please contact us at 1-763-772-8246 if you need to make adjustments to your order. We process all orders within 3 business days so the time window for changes or cancellations must be within that period.
-
What do I do if there's a problem with my order?If you experience any issues with your order please email us at palmscustomcards@gmail.com or call 1-763-772-8246 (Monday – Friday 9:00 am – 5:00 pm CST).
-
I am a wholesale business customer and would like to carry your cards. How can I order?To order cards at wholesale directly from us, please email us at palmscustomcards@gmail.com to request an order form that you can print, fill out, and send back to us via email or by USPS. We will send you an invoice via email. Mail a copy of the invoice along with your business check to: Palm's Custom Cards 20095 Zane Street NW Elk River, MN 55330
-
How much do you charge for shipping?We charge from $7.98 to $22.80 depending on the amount of cards you order and how fast you want them delivered.
-
How are the cards shipped?We use USPS Parcel Select Ground and USPS Priority Mail services to ship your orders, depending on how fast you want them delivered.
-
Can I view my order status or order history on this website?Yes. To view your order status or order history, please click here (this page is only available to existing customers).
-
Who can purchase cards on your website?Anyone who wants to register as a member. This site is for retail sales. For wholesale card sales, please see the ORDERING FAQ section.
-
What is your return, refunds and exchanges policy?Please see our return and exchange policy here.
bottom of page